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Contact and Ordering Info

Thank You for Visiting Pretty Little Thing!

Contact:

General Questions: lirany(at)pltnyc.com

Wholesale Inquiries and Special Requests: orders(at)pltnyc.com

Press Inquiries: press(at)pltnyc.com

 

Shipping Information:

Every piece is made to order. Please allow up to 2 weeks (from the day order is placed) for your order to ship.

Shipping & Handling Rates:

USA: $8.00

North America/Canada: $15.00

International Orders: $20.00

All orders are shipped via US Priority Mail and arrive within 3 days the order is shipped.

For orders outside of the USA, arrival times vary.

Please send an email to orders(at)pltnyc.com if you need your order expedited, if you would like to purchase a gift card or for any special shipping/gift instructions.

All items are shipped in a decorative pouch or jewelry box with a silk ribbon.

Gift wrapping and/or a blank gift card (with PLT logo) complimentary upon request.

How to Care for Your Jewelry:

The best way to keep your jewelry looking its best is to remove after each wear. Always maintain it protected in an air-sealed bag with an anti-tarnish cloth. Keep away from water and extreme temperatures.

Return Policy:

If for any reason you are not satisfied with your purchase, you can return your unworn merchandise in its original condition and packaging within 7 days (of your receipt of order) for exchange or credit voucher only, as each item is made to order. You may exchange your original item for any item(s) on the site for equal or lesser value. Should there be a difference in price, it will be credited to you in voucher form. Pretty Little Thing designs 3-4 collections per year and credit voucher has no expiration date and may be used at any time at pltnyc.com. Before making your return or exchange, please send an email to orders(at)pltnyc.com first. You will be contacted with further instructions on how to proceed. Exchanges will only be made on items purchased through pltnyc.com. Credit Vouchers are only valid on purchases made through pltnyc.com.

Repairs:

In the event that your purchase becomes damaged during shipping or from everyday wear, we will gladly repair your purchase free of charge within 30 days of purchase. Please send an email to orders(at)pltnyc.com with your repair request. You will be contacted with further information to handle your repair.

Thank You For Visiting Pretty Little Thing Jewelry!!